Refund Policy
Thank you for shopping with KC PC Repair. We want you to be completely satisfied with your purchase, and we are committed to providing high-quality products and excellent customer service. However, if you are not satisfied with your purchase, we offer the following refund policy:
1. General Refund Policy
We offer refunds on certain products and services under the following conditions:
- Eligibility for a Refund: To be eligible for a refund, you must contact us within [number of days, e.g., 30 days] of receiving the product. The product must be in its original condition and packaging.
- Non-refundable Items: Some products or services are non-refundable. These include, but are not limited to:
- Special order items that cannot be restocked or resold.
- Used or damaged products that are not in resellable condition (except if defective).
2. Return Process
If you wish to request a refund or return an item, please follow the steps below:
- Contact Us: To initiate the return process, please contact us at info@kcpcrepair.com or call 206-375-7225. Provide your order number and reason for the return.
- Return Authorization: In some cases, you may be asked to obtain a Return Authorization (RA) number before returning the item. Returns without an RA number may not be accepted.
- Shipping Instructions: If your return is approved, we will provide you with instructions for shipping the item back to us. You are responsible for return shipping costs unless the product was defective or the return is due to our error.
- Restocking Fee: A restocking fee of [percentage, e.g., 20%] may apply to returned items, depending on the condition of the product.
- Refund Processing: Once the returned item is received and inspected, we will process your refund. Please allow [number of days, e.g., 7-10 business days] for your refund to be credited to your original payment method.
3. Damaged or Defective Products
If you receive a damaged or defective product, we apologize for the inconvenience. Please follow these steps:
- Notify Us: Contact us within [number of days, e.g., 7 days] of receiving the damaged product. Include photos of the damage or defect and your order number in the email or phone call.
- Return Instructions: We will provide you with return instructions and cover the return shipping costs. We may offer you a replacement or a full refund, depending on the circumstances and availability of the product.
- Inspection: Once the returned product is received and inspected, we will issue a full refund or send a replacement item, as requested. If a replacement is not available, we will issue a refund to your original payment method.
4. Services
If you are not satisfied with a service we have provided, please contact us within [number of days, e.g., 30 days] of receiving the service. We will assess your issue and may offer a full or partial refund, depending on the circumstances.
- Services Not Eligible for Refunds: Refunds may not be available for services already provided or for services that were agreed upon and completed as per the contract.
5. Refund Method
Refunds will be issued in the same method of payment used for the original purchase:
- Credit/Debit Card Purchases: If you paid by credit or debit card, the refund will be processed back to the same card. Please note that it may take [number of days, e.g., 5-10 business days] for the refund to appear in your account, depending on your card issuer.
- PayPal or Other Payment Platforms: If you paid via PayPal or another payment platform, the refund will be issued back to the original payment account.
6. Exchanges
If you would like to exchange a product for a different size, color, or model, please follow the return process. You can either receive a refund and place a new order, or we may offer to exchange the item (subject to availability).
7. Exceptions
Certain products or services may not be eligible for refunds or exchanges. These include:
- Opened or used products, unless defective.
- Digital products or downloadable items.
- Gift cards or prepaid items.
- Final sale items.
Please review the product description and our terms carefully before making a purchase to ensure that the product meets your needs.
8. Customer Support
If you have any questions or concerns regarding your purchase, return, or refund request, please contact us:
- KC PC Repair
- 3760 SW ADMIRAL WAY
Seattle, WA 98126
- Email: info@kcpcrepair.com
- Phone: 206-375-7225